Without doubt, the safety of our dear guests and staff has always been our utmost priority, so while we are adjusting our tour packages, terms and conditions, we are also committed to ensuring your wellbeing with enhanced health & safety standards during all our tours.
On other hand, we are keeping an eye on the national advices from the Egyptian government and the international regulations taken by the World Health Organization “WHO” in order to keep our safety standard as top as we can. That’s why we have implemented several policies on our tours to keep you and your family always feel safe.
Since the beginning of June 2020, the world starts travelling again, but this time with more regulations to ensure safety and wellbeing of travelers. The World Travel and Tourism Council “WTTC” allows travelers to deal with companies & hotels around the world that have adopted health & hygiene global standardized protocols – so consumers can experience the real meaning of “Safe Travels”.
BEFORE YOUR TRIP
We are closely following the guidance of the Egyptian Ministry of Tourism & Antiquities, Ministry of Health, as well as the World Health Organization and government authorities. Please make sure to check your government’s travel advisory and the WHO website (www.who.int) for the latest information before travelling and be well-informed about the travel regulations in your country of visit.
Our passengers are requested to bring their personal mask/face coverings, gloves, and sanitary products that will be enough to cover the full duration of their trip. These may be required (if not required, strongly recommended) to be used during your travels; before, during and after your trip with us.
Egypt is looking forward to the safe return of inbound tourism. The Ministry of Tourism and Antiquities, in coordination with the Ministry of Civil Aviation, the Ministry of Health and Population, and the Egyptian Tourism Federation has put forward this guide for outlining the hygiene safety regulations in hospitality establishments, tourism activities, archeological sites, museums, airports and onboard Egyptian aircrafts.
After the abrupt halt of international tourism and travel due to the spread of COVID-19 worldwide, the Egyptian Government set Hygiene Safety Regulations in compliance with the recommendations of the World Health Organization (WHO), and a “Hygiene Safety Certificate” has been approved as a pre-requisite for hospitality establishments, tourism activities, archeological sites and museums to resume their operations and receive visitors.
Egypt has set a timeline for resumption of tourism in light of the newly set regulations. This was preceded by complete disinfection of all hospitality establishments (hotels and restaurants), archaeological sites and museums, conducting necessary training and awareness programs for employees and workers in the tourism sector.
Our expert Travel Consultants are ready to assist with any questions or issues about our health & wellbeing while we prepare to begin our operations safely and responsibly. They will be happy to inform you of the latest regulations and policies, and assist with your booking process.
Our support team is ready on call 24/7 for any emergencies to provide assistance as always. If there is a change on your tour’s status, we will be in touch to help with alternative arrangements.
All our team members, including guides, drivers, ground handlers and service team are required to complete the required health & wellbeing training before getting back on with our adventures.
New Booking & Change Conditions:
Due to the outbreak of Corona-virus “COVID-19” and its negative influences on the global travel movement, we are glad to announce our new-flexible terms & conditions when you book any tour from our website or through our worldwide suppliers. However, please note that these special conditions will be applicable for ALL BOOKINGS until further notification.
It is easy to go! Only three-easy steps to confirm your booking:
- Send us scanned copy of your passports.
- Pay ONLY USD 10.00 per person to secure your booking.
- However, the remaining balance is requested ONLY 10 days before your trip.
We have updated our Cancellation Policy until further notification! No charges will be applied if you cancelled your booking only 10 days prior to your tour date. However, you can keep your money paid as a trip credit and you will be able to use on any future trip departing until the end of December 2022.
Please Click Here to read more about our “new” Terms & Conditions.
We will keep you posted with all new regulations.
PRE-TRAVEL PRECAUTIONARY MEASURES
Travelers must have a filled-in copy of the ‘Traveler Declaration’ form prior to receiving the boarding pass. It includes a questionnaire requesting information on: a)a person’s travels in the 14 days prior to visiting Egypt; b)confirmation that the traveler has not shown any symptoms related to COVID-19 in the 14 days prior to travel; c)confirmation that the traveler has not knowingly been in touch with COVID-19 patients in the 14 days prior to travel; d)disclaimer that the traveler will notify the hotel management or doctor should they show any symptoms related to COVID-19 during their stay in Egypt; d)disclaimer that the traveler has a valid international medical insurance that covers their stay in Egypt. Declaration forms are available at Egyptian tourism companies, their international counterparts, and on this link: http://egypt.travel/media/2364/declaration_form.pdf
Only travelers arriving from countries declared by the World Health Organization (WHO) as severely infected with COVID-19 up to the epidemic level, are required to submit a recent PCR test result (done in the source country within a maximum of 48 hours prior to travel date) upon entry to Egypt; the list of those countries will be updated and announced on a regular basis.
On-board Egyptian Airlines:
- Aircrafts are rigorously disinfected before each flight.
- Wearing face masks inside the aircraft is mandatory (passengers and flight attendants).
- Only dry meals and canned drinks are served.
- Universal Protection Kits containing disinfectants, gloves, and face masks are made available (with spare quantities with the flight crew).
- Distribution of printed publications (newspapers, magazines, etc…) is prohibited onboard.
- A specific area is allocated in the aircraft for passengers with chronic diseases who are unable to wear the face mask for long periods of time.
- The last two rows in the aircraft are allocated to passengers showing symptoms of illness during the flight. A flight attendant will be assigned to attend on them and a separate toilet for their use.
Arrival at Egyptian Airports:
- Regular sterilization and disinfection of airports is carried out.
- Employees and staff members are to follow all health and safety regulations.
- Wearing face masks is mandatory inside all airport facilities.
- Physical distancing is to be maintained.
- Temperature of all travelers and airport staff is to be checked.
- Disinfection of luggage before being placed on the luggage conveyor belt.
GENERAL REGULATIONS FOR HOSPITALITY ESTABLISHMENTS, ARCHAEOLOGICAL SITES AND MUSEUMS:
- Obtaining the “Hygiene Safety Certificate” given by the Ministry of Tourism and Antiquities in coordination with the Ministry of Health and Population and the relevant Tourism Chamber, and complying with the new set regulations, are prerequisites for hospitality establishments to operate.
- Regular monitoring of hospitality establishments will be carried out by joint committees between the Ministry of Tourism and Antiquities, the relevant Tourism Chamber, and international consulting firms specialized in the field of hygiene.
- Violating any of the set regulations will result in the suspension of the establishment’s license.
- The manager of the hospitality establishment will sign a declaration of commitment to the set regulations, and any violation will result in severe penalties.
- Information of the hygiene and safety regulations will be made available to all guests and visitors of the establishment.
Cleaning and Disinfection:
- Regular disinfection of all public places and all touch points is carried out.
- Hand sanitizers are provided in all places.
- Regular cleaning of furniture and fabrics in hotels and tourism establishments is carried out.
- Proper ventilation is maintained, in addition to compliance with the requirements of the Ministry of Health and Population regarding central air conditioning.
- Safe disposal of waste according to the guidelines of the Ministry of Health and Population, and the Ministry Environment is a must.
- Disinfection of laundry sinks is carried out daily.
- Regular disinfection of toilets and all touch points and is carried out.
- Proper ventilation is maintained.
- Sanitizers and liquid soap are constantly available.
- Only paper towels are provided.
- Only trash cans with foot pedals are provided.
- Physical distancing inside elevators is maintained with floor signs.
- Elevator attendants and guests must wear face masks inside the elevator.
- Regular disinfection of elevators and all touch points inside it is carried out.
- Guests will have their temperatures checked every time they enter the hotel.
- Luggage is disinfected before check-in.
- Floor signs are placed to maintain physical distancing.
- Electronic payment is encouraged.
- Room capacity is 2 adults + 2 children (less than 12 years old).
- Personal Protection Kits (containing personal protective equipment such as masks, gloves, and hand sanitizers) are provided in rooms for each guest.
- Rooms are disinfected and properly ventilated for 12 hours between check-out and check-in.
- Rooms and bathrooms are properly ventilated and disinfected daily.
- Furniture and fabrics are disinfected using steam machines.
- Linens and towels are washed at high temperatures.
Gym and Health Clubs:
- Touch points and surfaces are cleaned and disinfected regularly, and equipment are adequately spaced.
- Showering is not allowed in the gym or health club.
- Use of Jacuzzi, sauna, steam, and massage services is suspended until further notice.
Swimming Pools and Beaches in Hotels:
- Swimming pools and beaches are open for guests.
- Regular disinfection of swimming pools is carried out.
- Cleansing the area around the beach and pool (including tables, deck chairs, sunbeds, etc…) after every use, as well as before and after operating hours is carried out.
- Sunbeds are placed 2 meters apart.
- Beach and pool towels are delivered to rooms.
- Recreational activities on beaches and at swimming pools are reduced.
Casinos inside hotels are allowed to operate at 50% of their total capacity, maintaining regular disinfection of the area and all touch points, providing personal protection equipment to guests and ensuring safe physical distancing.
Parties and Social Events:
Parties, social gatherings and events are not allowed in hotels.
Clinics and Hospitals:
- Hotels have an on-call doctor and a clinic.
- Well-equipped hospitals (public and private) are in close vicinity.
Dealing with Tourists, in Hotels, Who Test Positive with COVID-19:
- Tourists should notify the hotel management or doctor immediately in case they show any symptoms of COVID-19.
- Hotel management is to report any positive case detected to the Ministry of Health and Population.
- A designated floor in every hotel (or area within the vicinity) is allocated for the quarantine of minor, non-critical or suspected cases.
- The hotel will cover the cost of lodging, food and drinks of the minor and non-critical cases of tourists testing positive with COVID-19.
- Rooms occupied by guests who test positive with COVID-19, will undergo deep clean in and disinfection, without ordering the hotel into quarantine.
- Critical cases of tourists testing positive with COVID-19 are taken to the hospital.
- The Ministry of Health and Population will cover the cost of medication and treatment of tourists testing positive with COVID-19 until their full recovery.
- Close contacts sharing room with the positive case will undergo a free medical examination by the Ministry of Health and Population, and should adhere to all the precautionary measures. They are allowed to stay at the hotel with no extra charges (should they wish to).
- Tourists testing positive with COVID-19 and wish to travel back to their source country do so at their own responsibility. They should coordinate with their travel agent and take all the precautionary measures set by the Ministry of Health and Population.
- Tourists testing positive with COVID-19 can take an alternative flight in coordination with their travel agent in case of arrival on charter flights. In case of arrival on Egyptian airlines, the alternative flight will be provided (on the same airline initially booked) with no penalty.
RESTAURANTS (INSIDE AND OUTSIDE HOTELS)
- Queuing at the entrance is reduced by pre-booking (via electronic applications, telephone, or other means).
- Temperature of every guest is checked before entrance.
- Electronic payment is encouraged.
- “Open Buffet” is not allowed. “Served Buffet”, however, is allowed keeping safe physical distancing.
- Tables are placed 2 meters apart, with 1 meter between people on the same table with a maximum of 6 per table.
- Using disposable cutlery (as much as possible).
- Hand sanitizers are placed on tables.
- Fabric table cloth is changed and thoroughly washed after each use.
- Shisha is prohibited.
- Parties and social events are not allowed in restaurants.
- Kids areas are closed.
- Take-away service is allowed maintaining physical distancing. Customers’ presence is limited only to order, pay, and then wait outside the restaurant for their order.
- Kitchens are thoroughly cleaned, properly ventilated, and disinfected on a daily basis.
- Physical distancing between kitchen workers is maintained.
- Workers should adhere to all hygiene standards (wearing face masks and gloves, and consistently washing hands with soap and water).
- International food safety and quality standards are adhered to.
- Only trash cans with foot pedals are used.
All of the above operating regulations of hotels and restaurants also apply to Eco-lodges.
REGULATIONS OF TOURIST ACTIVITIES
Diving and Water Sports Activities:
- All staff members are trained and educated on symptoms and necessary preventive measures related to COVID-19.
- Temperature of staff members is checked daily.
- Wearing face masks is mandatory.
- Wearing gloves is a must for all employees working in the cleaning and hygiene department, kitchen, tanks filling station, maintenance and cleaning of the diving gear.
- The interval between vacations for each worker is at least 60 days.
Dive, Snorkeling and Water Sports Centers:
- Hand sanitizers are provided.
- Disposable pens are used.
- Only staff members and divers are allowed on board.
- Electronic and online payments are encouraged.
- Tables are placed 2 meters apart and chairs are placed 1 meter apart inside training rooms.
- Customers are encouraged to use their own diving and snorkeling gears.
- Regular cleaning of surfaces and touch points is carried out using Sodium Hypochlorite, Oxygen Peroxide and alcohol at 70% concentration.
- Multilingual instructional posters for COVID-19 prevention and precautionary measures are
- placed in different areas.
- A registry of customers and crew onboard is kept.
Disinfecting Diving, Snorkeling and Water Sports Gear and Equipment:
- All equipment (regulator, mask and snorkel, BCD and diving suit) are disinfected by soaking them in water containing 10% chlorine-containing bleach by adding a quarter cup of chlorine bleach to 4.95 liters of water. If the chorine-containing bleach is 5% concentration ratio, add a half cup of chlorine bleach to 4.9 liters of water.
- All gears are cleaned, sanitized and disinfected after every single use. Used equipment that have not been cleaned are kept separate from the clean ones.
- Water sports operations should exchange the equipment frequently to avoid use of the same equipment.
- Customers should not share their gear with others, and they are responsible for cleaning their own gear.
- Equipment used in water sports activities such as in kite surfing, wind surfing, parasailing and water skiing are washed with water and left to dry in the sun for over 1 hour.
Onboard of Safari or Daily Boats:
- Boats are allowed to operate at 50% of their total guest capacity.
- Guests’ temperatures are checked before embarking.
- Wearing face masks is obligatory.
- Regular cleaning of surfaces and touch points is carried out using chlorine-containing bleach “Sodium hypochlorite”, Hydrogen peroxide and alcohol with a 70% concentration ratio.
- Customers are encouraged to use their own towels, cutlery and tableware onboard.
- Disposable cutlery is used.
- Physical distancing is maintained while going in and out of the water. It is not allowed to have more than two people on the stern platform (lower back deck).
- First-aid kits, antipyretics and adequate protective equipment are provided.
- Ordering food onboard is from a set menu (kitchens onboard will follow the above mentioned
Precautionary Measures When a Positive COVID-19 is on board a Safari Boat or “Liveaboard”:
- One cabin is allocated onboard all boats for quarantine, avoiding the cabin where the boat emergency exit is located at the bottom of the “liveaboard”.
- If any guest or worker shows any COVID-19 symptoms, they should inform the boat crew and isolate themselves in the designated quarantine cabin immediately.
- Use of ACs inside the boat cabins is minimized in order to allow fresh air to circulate regularly.
Tourist Commodities Shops:
- Gloves and face masks are provided to customers and disposed of safely.
- Floor signs are placed to maintain physical distancing.
- Signs instructing clients not to touch the exhibits are placed inside the shop.
REGULATIONS FOR VISITING ARCHAEOLOGICAL SITES AND MUSEUMS
- Disinfection of archaeological sites and museums is carried out daily, before opening hours, under the supervision of a team of conservators and curators.
- Temperature of workers and employees is checked daily.
- Temperature of visitors is checked before entering the archeological sites and museums.
- Floor signs are placed to maintain physical distancing.
Tourist Groups and Excursions:
- Tourist groups shall not exceed 25 people (until further notice). Tour guides are obliged to wear face masks and use wireless microphones inside museums. Headphones are sterilized after each use.
- Tourism companies should provide face masks to tourists and their companions.
- Physical distancing is maintained during visits to museums and archaeological sites.
- The maximum number of visitors allowed inside museums and indoor archaeological sites is:
- 200 visitors per hour in the Egyptian Museum in Tahrir, and 100 visitors per hour in other museums.
- 10 – 15 visitors inside any pyramid or tomb (depending on its dimensions).
- Schools, universities and governmental organizations’ trips must be pre-notified to archaeological sites and museums management, at least 48 hours prior to the planned visit, with no more than 15 people plus supervisor per trip, and no more than 5 trips per day.
REGULATIONS FOR THE MEANS OF TRANSPORTATION FOR TOURISTS (BUS, LIMOUSINE OR GOLF CARS):
- Operating with a maximum of 50% capacity, leaving a vacant seat next to each passenger on a bus and in golf cars, with a maximum of 2 passengers in a limousine.
- Passengers are not allowed to sit in the front seats of limousines and golf cars.
- Disinfectants and hand sanitizers are provided, thorough cleaning, disinfection and proper ventilation is carried out before and after each trip.
- Passengers and drivers are obliged to wear face masks at all times during the journey.